Wonderfly Arena Policies
Payment Policies
Our payment policies are based on the total invoice amount minus the 10% Baltimore County Admission and Amusement Tax.
Party Packages
- A 50% non-refundable deposit is due upfront
- The remaining 50% is due the day of the event when checking in. The event will not start until this is paid.
- Free rescheduling is offered with two or more weeks notice
- 25% rescheduling fee after two weeks
Private Events
- A 50% non-refundable deposit is due upfront
- The remaining 50% is due 28 days before your event date
- Free rescheduling is offered with 28 days or more notice
- 25% rescheduling fee after 28 days
Field & Court Rentals
- A 50% non-refundable deposit is due upfront
- The remaining 50% is due on the first of the month for all field and court rentals occurring that month
- Free rescheduling is offered with two or more weeks notice
- 25% rescheduling fee after two weeks
- A minimum of 10 hours total is required to reserve field or court space and each session must be 2+ hours.
Holiday Fee
There is a 25% up-charge for events booked on the following holidays: New Years Eve, New Years Day, Easter, Independence Day, Thanksgiving, Christmas Eve, and Christmas Day.
Air Conditioning & Heating
Please note that Wonderfly Arena has heating in all event areas and air conditioning in our video game/VR lounge, however, the facility does not have air conditioning on our main floor, field, or fitness areas. While the facility is equipped with fans and a dehumidifier we cannot guarantee temperatures or conditions. The facility may reach high temperatures during hotter days. By booking an event with Wonderfly you understand this and accept that temperature or humidity related event issues do not qualify for a refund.
Private Events
Contract
All Private Events are subject to an additional event contract. Contracts will be drawn up upon the 50% deposit of your event. Within these contracts, there is also a refundable $400 Cleaning/Damages/Overage/Delivery deposit. Signature on the contract and the deposit are due 60 days prior to your event.
To see a full sample version of our Private Event Contract, CLICK HERE.
Alcohol
Groups of 50 or less can bring in their own beer, wine, and hard seltzers. Groups of more than 50 people or any group that wants liquor must have a TIPS or TAMS certified bartender on site serving. All bar services will end 30 minutes prior to event time ending.
Overtime
Overtime charges will apply to any group that has anyone from their event or any of their own equipment, decorations, or vendor equipment present after the end of the rental time. Any hour or partial hour of overtime will be billed at $400 per hour or partial hour. If a group wishes to add time to their event, they must inform the onsite facility manager 90 minutes prior to the original event end time and must be paid for 90 minutes prior to original event end time. This time will be added to the event invoice and cannot be taken out form the cleaning/damages deposit.
Event Time
Event time is the time that is paid for. Any time that is needed for any set-up, clean up, and vendor set-up and clean up must be done within the event time. Vendors A vendor is anyone you are hiring to perform any services (catering, decorating, rental equipment, etc.) Within 14 days prior to your event, you must inform Wonderfly of any vendors you are using. Wonderfly provides 15 minutes of complimetary acess to the facility 15 minute before rental time starts. This time is available to use as set-up time. This time
Timeline
14 days prior to your event, you must give Wonderfly a detailed timeline of your event (when vendors arrive, when set-up is, when clean up starts, when guests arrive, etc.)
Late Night
Any event that goes past midnight (12 AM) will have our late night fee. Late night fee’s are an additional 25% of the hourly rate.
Refund Policy
All deposits are non-refundable. Please contact us at [email protected] if you feel you should receive a refund due to an unsatisfactory experience. If approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Field & Court Rentals
- WAIVERS: All players, coaches and anyone participating must sign a waiver before entering the court or field space.
- INSURANCE: All renters are required to have a general liability insurance policy covering their specific activity and use of the facility and Wonderfly must be added as additionally insured.
- PROJECTILES: Any activity using projectiles that have a risk of leaving the field space will be required to reserve the court space as well.
- SETUP & CLEANUP: The rented time is the time you have access to the facility. Additional time for setup or cleanup is not included.
- SPECTATORS: Currently, spectators are not allowed in the facility during field or court rentals for safety reasons.
- CAPACITY: The max # of players and coaches on the field is 25 and the maximum on the court is 15.
- FOOD & DRINK: Food and drink is not allowed on the field or court area at any time. Failure to comply may result in a cleaning fee.
- BOOKING REQUIREMENT: A minimum of 10 hours total is required to reserve field or court space and each session must be 2+ hours.
Day-of Event Alterations
We will do our best to accommodate any day-of event alterations (i.e. additional players, time adjustments, etc) you would like to make to your event but cannot guarantee that all requested changes will be able to be fulfilled.
Admissions and Amusement Tax
Wonderfly Arena is subject to the 10% Baltimore County Admissions and Amusement Tax (A&A).
All indoor recreation facilities must pay this tax on all admission, rental and party fees.
Sales and use tax exemptions do not apply to this tax. See official information here.
Why does Wonderfly Arena add this fee?
To comply with Maryland state law, Wonderfly Arena must add this tax on top of the applicable fees.
Guests will notice that the tax is separated on each invoice. This allows them to see the total amount that will be paid on their behalf in order to fulfill the park’s A&A tax requirement.
Questions
If you have any questions concerning our return policy, please contact us at:
