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Wonderfly Arena Policies

Payment & Rental Policies

Our payment policies are based on the total invoice amount minus the 10% Baltimore County Admission and Amusement Tax.

Less than $1000

  • A 50% non-refundable deposit is due upfront
  • The remaining 50% is due the day of the event when checking in. The event will not start until this is paid.
  • Free rescheduling is offered with two or more weeks notice
  • 25% rescheduling fee after two weeks

$1000 - $3000

  • A 50% non-refundable deposit is due upfront
  • The remaining 50% is due four weeks before your event date
  • Free rescheduling is offered with four or more weeks notice
  • 25% rescheduling fee after four weeks

More than $3000

  • Date-based deposit fees:
  • 6+ months out = 25% non-refundable deposit due
  • 3 months out = 50% non-refundable deposit due
  • 2 months out = 75% non-refundable deposit due 
  • 1 month out = 100% payment due 
  • Free rescheduling is offered with four or more weeks notice
  • 25% rescheduling fee after 4 weeks

Refund Policy

All deposits are non-refundable. Please contact us at events@wonderflyarena.com if you feel you should receive a refund due to an unsatisfactory experience or unfulfilled services. If approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

COVID-19 Refunds

Any event that is not able to occur due to a shutdown of Wonderfly Arena caused by the COVID-19 pandemic will be issued a full refund, including the event deposit. 

Day-of Event Alterations

We will do our best to accommodate any day-of event alterations (i.e. additional players, time adjustments, etc) you would like to make to your event but cannot guarantee that all requested changes will be able to be fulfilled. 

Admissions and Amusement Tax

Wonderfly Arena is subject to Admissions and Amusement Tax (A&A). 

All indoor recreation facilities must pay this tax on all admission, rental and party fees.

Sales and use tax exemptions do not apply to this tax. See official information here.

Why does Wonderfly Arena add this fee?

To comply with Maryland state law, Wonderfly Arena must add this tax on top of the applicable fees.

Guests will notice that the tax is separated on each invoice. This allows them to see the total amount that will be paid on their behalf in order to fulfill the park’s A&A tax requirement.

Questions

If you have any questions concerning our return policy, please contact us at:

410-204-2224 
events@wonderflygames.com