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Wonderfly Arena Event & Payment Policies

Our payment policies are based on the total invoice amount minus the 10% Baltimore County Admission and Amusement Tax.

Less than $1000

  • A 50% non-refundable deposit is due upfront
  • The remaining 50% is due the day of the event when checking in. The event will not start until this is paid.
  • Free rescheduling is offered with two or more weeks notice
  • 25% rescheduling fee after two weeks

$1000 - $3000

  • A 50% non-refundable deposit is due upfront
  • The remaining 50% is due four weeks before your event date
  • Free rescheduling is offered with four or more weeks notice
  • 25% rescheduling fee after four weeks

More than $3000

  • Date-based deposit fees:
  • 6+ months out = 25% non-refundable deposit due
  • 3 months out = 50% non-refundable deposit due
  • 2 months out = 75% non-refundable deposit due 
  • 1 month out = 100% payment due 
  • Free rescheduling is offered with four or more weeks notice
  • 25% rescheduling fee after 4 weeks

Holiday Fee

There is a 25% up-charge for events booked on the following holidays: New Years Eve, New Years Day, Independence Day, Thanksgiving, Christmas Eve, and Christmas Day.

Refund Policy

All deposits are non-refundable. Please contact us at [email protected] if you feel you should receive a refund due to an unsatisfactory experience. If approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Day-of Event Alterations

We will do our best to accommodate any day-of event alterations (i.e. additional players, time adjustments, etc) you would like to make to your event but cannot guarantee that all requested changes will be able to be fulfilled. 

Admissions and Amusement Tax

Wonderfly Arena is subject to the 10% Baltimore County Admissions and Amusement Tax (A&A). 

All indoor recreation facilities must pay this tax on all admission, rental and party fees.

Sales and use tax exemptions do not apply to this tax. See official information here.

Why does Wonderfly Arena add this fee?

To comply with Maryland state law, Wonderfly Arena must add this tax on top of the applicable fees.

Guests will notice that the tax is separated on each invoice. This allows them to see the total amount that will be paid on their behalf in order to fulfill the park’s A&A tax requirement.

Questions

If you have any questions concerning our return policy, please contact us at:

410-204-2224 
[email protected]

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Clean Guaranteed

Safety is our #1 Core Value

The #1 priority here at Wonderfly is your safety. We’ve been doing our part to make our clean facility even cleaner with 100% Private Events, Cleaning Stations stocked with hand sanitizer, Dedicated Cleaning Teams, Frequent Deep Cleans of all equipment, and much more!